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Our Shipping Policy

Shipping Policy - the basics...

At BeWitchy, we are committed to ensuring your order arrives safely and efficiently. Please read our shipping policy carefully to understand our processes and timeframes.

 

1. Order Processing & Handling

 

  • All orders are processed and prepared for shipping within 3-5 business days of purchase.

  • Please note that as a small business, this handling time may be extended during busy periods or in the event of staff illness. We appreciate your patience and understanding in these circumstances.

 

2. Shipping Carriers & Tracking

 

  • We primarily use Australia Post and Sendle for all domestic and international shipments.

  • Once your order is shipped, you will receive a tracking number via email so you can monitor its journey.

 

3. Estimated Delivery Times

 

The following are estimated delivery times from the date of dispatch:

  • Within Australia: Please allow 1-2 weeks for delivery.

  • Pre-Order & Made-to-Order Items: Please allow up to 30 days for these items to be created and shipped within Australia.

  • International Orders: Delivery can take up to 30-40 days, depending on the destination country and any potential customs delays.

Please note that these are estimates. We are not liable for any delays that may occur due to external factors such as weather events, postal service disruptions, or customs processing.

 

4. International Tariffs & Duties (For USA Customers)

 

IMPORTANT NOTICE FOR USA CUSTOMERS: Due to recent changes in US import laws, the previous duty-free exemption for low-value goods has been suspended. This means that all orders shipped from Australia to the United States are now subject to import duties, taxes, and customs fees, regardless of the order value.

  • These charges are not included in your total at checkout.

  • The customer is solely responsible for paying any and all customs duties, taxes, and fees upon the order's arrival in the United States.

  • Failure to pay these fees may result in your package being held at customs, returned, or destroyed, with no refund issued by BeWitchy.

  • We strongly recommend that you contact your local customs office for more information on potential charges before placing an order.

 

5. Damaged or Lost Shipments

 

  • We take great care in packaging all items securely to prevent damage during transit. However, in the rare event that your order arrives damaged or is lost, the responsibility for filing a claim rests with the recipient.

  • As the recipient, you are in the best position to file a claim with the shipping carrier (Australia Post or Sendle). We will provide all necessary information, including shipping details and proof of value, to assist you in this process.

  • We will work with you to ensure a fair resolution in accordance with Australian Consumer Law.

 

6. Returns & Refunds

 

  • We accept returns for faulty or significantly damaged goods as per Australian Consumer Law. If an item arrives broken or does not match its description, you may be eligible for a return.

  • The customer is responsible for the cost of return shipping, unless the item is confirmed to have a major fault or is significantly damaged upon arrival. In such cases, we will advise on the return process.

  • Items must be returned in the condition they were received.

 

7. Questions?

 

If you have any questions about your order's shipping status or our policies, please do not hesitate to contact us at support@bewitchy.com.

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