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Our Shipping Policy

Shipping Policy - the basics...

Our Shipping Policy

Shipping Policy - the basics...

At BeWitchy, we are committed to ensuring your order arrives safely and efficiently. Please read our shipping policy carefully to understand our processes and timeframes.

1. Order Processing & Handling

  • Standard Orders: All in-stock orders fulfilled directly by BeWitchy are processed and prepared for shipping within 3-5 business days of purchase.

  • Third-Party Fulfillment (Dropshipping): Some items may be fulfilled directly by our trusted third-party partners or dropshippers. For these items, the processing and handling time may vary. Processing times are always clearly stated on the specific product page.

  • Note: As a small business, standard handling time may be extended during busy periods or due to staff illness. We appreciate your patience and understanding in these circumstances.

2. Shipping Carriers & Tracking

  • We primarily use Australia Post and Sendle for all domestic and international shipments. For dropshipped items, the carrier will be selected by the fulfilling partner.

  • Once your order is shipped, you will receive a tracking number via email so you can monitor its journey.

3. Estimated Delivery Times

The following are estimated delivery times from the date of dispatch:

  • Within Australia (Standard): Please allow 1-2 weeks for delivery.

  • Pre-Order & Made-to-Order Items: Due to the nature of these products, creation and dispatch can take 30 days or more. Please refer to the specific estimated fulfillment time stated on the product's description page at the time of purchase.

  • International Orders: Delivery can take up to 30–40 days, depending on the destination country and any potential customs delays.

Please note that these are estimates. We are not liable for any delays that may occur due to external factors such as weather events, postal service disruptions, or customs processing.

4. International Customs, Duties, and VAT

IMPORTANT NOTICE FOR ALL INTERNATIONAL CUSTOMERS:

Your order may be subject to import duties, taxes, and customs fees levied by the destination country once the shipment reaches your location.

  • These charges are not included in your total at checkout and are the sole responsibility of the customer.

  • We strongly recommend that you contact your local customs office for more information on potential charges before placing an order.

  • Failure to pay these required fees may result in your package being held at customs, returned, or destroyed, with no refund issued by BeWitchy.

5. Damaged or Lost Shipments

  • We take great care in packaging all items securely. However, in the rare event that your order arrives damaged or is lost in transit, the responsibility for initiating the claim process rests with BeWitchy as the shipper, but requires your immediate assistance and cooperation as the recipient.

  • Please contact us at support@bewitchy.com immediately if an issue arises. We will work with you to file the necessary claim with the shipping carrier.

  • We will work with you to ensure a fair resolution in accordance with Australian Consumer Law.

6. Returns & Refunds

  • Please refer to our dedicated Refund Policy for full details regarding returns, exchanges, and eligibility for refunds based on Australian Consumer Law and international consumer rights.

7. Questions?

If you have any questions about your order's shipping status or our policies, please do not hesitate to contact us at support@bewitchy.com.

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