Refund Policy

Refund Policy

 

Thank you for shopping with BeWitchy. Your satisfaction is important to us. Please read this policy carefully to understand your rights and obligations regarding refunds.

 

1. Services

 

All service bookings are final and are non-refundable.

This includes readings, classes, and any other services provided by BeWitchy. By booking a service, you acknowledge and agree to our strict no-refund policy, as outlined in our Terms of Use. We will, however, work with you to reschedule your service in line with our Booking and Rescheduling Policy.

 

2. Products

 

We offer refunds, replacements, or store credit for products in accordance with the Australian Consumer Law (ACL).

Faulty, Damaged, or Incorrect Products If a product you receive is faulty, significantly damaged, or not as described, you are entitled to a remedy.

• Reporting: You must notify us of the issue within 3 days of delivery. This allows us to assess the claim in a timely manner and helps with any potential claims against the shipping carrier.

• Evidence: To process a claim, you must provide clear photographic or video evidence of the fault or damage. We cannot proceed with a claim without this evidence.

• Return Shipping:

  • For a confirmed major fault (including damage in transit), we will provide a prepaid shipping label or reimburse you for the reasonable cost of return shipping.

  • For a minor fault, or if no fault is found, the customer is responsible for the cost of return shipping.

• Exclusions: The consumer guarantees do not apply to products that have been lost, destroyed, or damaged after delivery due to misuse, deliberate damage, or normal wear and tear.

• Our Assessment: Once we receive your report and evidence, we will assess the issue based on Australian Consumer Law.

  • Major Fault: If the product has a major problem (e.g., it is unsafe, fundamentally broken, or does not do what it is supposed to), you have the right to choose between a refund or a replacement.

  • Minor Fault: If the product has a minor problem (e.g., a small defect that can be easily fixed), we have the right to choose to offer a repair, a replacement, or a store credit.

Change of Mind We do not offer refunds or exchanges for change of mind. If you choose to return a product for this reason, you do so at your own expense, and we reserve the right to deny the return.

 

3. Important Legal Information

 

While our business is based in Australia, we are mindful of consumer rights laws in other countries to ensure we can sell to them legally and transparently.

• Australian Consumer Law (ACL): The ACL provides automatic "consumer guarantees" for products sold in Australia. These guarantees have no set time limit; a consumer is entitled to a remedy for a product that fails to meet a guarantee within a "reasonable" time, which depends on the type of product. Your policy requiring a 3-day notification is a reasonable business practice for handling damage claims promptly, but it does not override a customer's right to a remedy for a major fault that appears later.

• European Union (EU) Laws: If you sell to customers in the EU, you must be aware of the EU Consumer Rights Directive. This gives customers a statutory 2-year guarantee for products that are faulty or not as described. Additionally, online customers have a 14-day "cooling-off" period to return an item for any reason, with the customer typically paying for return shipping (unless you do not inform them of this right). Our policy, which does not allow for "change of mind" returns, would need to be adjusted or supplemented for EU customers.

• United States (USA) Laws: The USA does not have a single federal law governing refunds. Instead, policies are largely dictated by individual states. Generally, businesses are free to set their own refund policies, but they must be clearly and conspicuously posted. If a policy is not posted, some states may require you to provide a refund for returns within a certain number of days (e.g., 20 or 30 days).

For any questions about our refund policy or to initiate a return, please contact us at support@bewitchy.com.