Refund Policy

Thank you for shopping with BeWitchy. Your satisfaction is important to us. We are committed to protecting your consumer rights while maintaining clear policies for our unique services and products.

1. Spiritual Services & Digital Items (Non-Refundable)

All service bookings and digital downloads are final and non-refundable.

This includes all readings, spiritual protection rituals (including subscriptions), classes, courses, and digital products (e.g., reports, spellbooks, downloads). By purchasing a service, you acknowledge and agree to this strict no-refund policy, as the services commence immediately and are non-tangible.

• Note: We will work with you to reschedule a service in line with our Booking and Rescheduling Policy.

2. Physical Products (Subject to Consumer Law)

We offer refunds, replacements, or store credit for physical products in accordance with the Australian Consumer Law (ACL) and other relevant international laws.

Faulty, Damaged, or Incorrect Products (ACL & Global)

If a product you receive is faulty, significantly damaged, or not as described, you are entitled to a remedy:

• Reporting: You must notify us of damage or carrier issues within 3 days of delivery. This allows us to process potential shipping claims.

• Evidence: To process a claim, you must provide clear photographic or video evidence of the fault or damage.

• Assessment: If a product has a major fault (e.g., it is unsafe or fundamentally broken), you have the right to choose a refund or a replacement. If the fault is minor, we reserve the right to offer a repair, replacement, or store credit.

• Exclusions: Consumer guarantees do not apply to products lost, destroyed, or damaged after delivery due to misuse, deliberate damage, or normal wear and tear.

Change of Mind & International Law Compliance

We do not offer refunds or exchanges for change of mind for most Australian and international sales, EXCEPT where legally required.

• EU and UK Consumers: Customers located in the European Union and the United Kingdom are entitled to exercise a statutory 14-day 'cooling-off' period (right of withdrawal) for physical goods purchased online. If you are an EU/UK consumer, you may return the item within this period for a refund, provided the item is unused and in its original condition. Return shipping costs are the responsibility of the customer.

3. Contact Us

For any questions about our refund policy or to initiate a return, please contact us at support@bewitchy.com.