Booking Policy

Booking & Rescheduling Policy

 

To ensure a smooth and professional experience for all clients, please read and understand our policies before booking.

 

1. Appointments & Punctuality

 

• Arrival: Please arrive on time for your scheduled appointment. If you are late, your session will be shortened to end at the original scheduled time, with no refund or adjustment to the service cost.

• Session Length: Sessions will not extend beyond the scheduled end time. Any additional time, if available, must be arranged and paid for in advance.

• Booking is Final: All bookings are final and are not eligible for cancellation or a refund.

 

2. Rescheduling Due to Illness or Emergency

 

Your health and the health of our community are a top priority.

• If You Are Unwell: If you are experiencing a contagious illness, please contact us at least 12 hours prior to your appointment to reschedule. We can offer a maximum of two rescheduling attempts. If a new appointment cannot be agreed upon after two attempts, the booking will be considered null and void, with no refund.

• Family Emergency: In the event of a genuine family emergency, we will work with you to reschedule your appointment. If you are a priority client and need urgent support, we may be able to offer a remote reading (e.g., via phone or video chat) as a temporary solution. We appreciate your understanding and cooperation as we find a suitable resolution.

• Remote Readings: If your booking is for a reading and you are unable to attend in person due to illness or emergency, you may switch to a remote option (video call, phone call, or email) to receive your service on the original date.

• If We Are Unwell: In the rare event that we must reschedule due to illness, we will contact you as soon as possible to arrange a new appointment. Your booking will remain valid, and we appreciate your understanding and cooperation in finding a new time.

 

3. Code of Conduct & Agreements

 

• Harassment Policy: We maintain a strict zero-tolerance policy for harassment, bullying, or attempts to pressure staff into providing services outside of business hours or established policies. Any client who violates this policy will have their appointment immediately canceled without a refund and will be blocked from future bookings.

• Contracts: All clients are required to sign a digital service agreement, which will be emailed to you after booking. Failure to sign this contract prior to your appointment may result in a refusal of service.