Returns Policy

Returns

If you are dissatisfied with an item (must have legitimate reason and photographic evidence), you can return it for a full refund/store credit. The item must be returned to us, at your expense, within ten days of receipt and in excellent saleable condition with all packaging material, brochures and instruction materials etc included. If the item is damaged in transit back to us because of poor repacking, we reserve the right to refuse a refund. Please see our shipping policy.

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GOODS AND INVOICES MUST BE CHECKED ON ARRIVAL. ALL DISCREPANCIES, INCORRECT OR DAMAGED GOODS MUST BE NOTIFIED TO US WITHIN 3 DAYS OF RECEIPT, OTHERWISE CLAIMS WILL NOT BE RECOGNISED. For faulty items, we will replace or repair the item where feasible, or we will refund all or part of the purchase amount. Please email us at bewitchy@bewitchy.com.au within the 3-day time limit with details of the faulty item/s as follows and include photos if possible.

• Order No.

• Name

• Address

• Goods ordered

• Problem(s) with goods

• Proposed solution (i.e) Replacement

Damaged items will then need to be returned to us, however, goods for return will not be accepted without prior arrangement and authorisation by a representative. All freight charges for returning items will be the responsibility of the buyer unless otherwise agreed by us.

If we accept responsibility for return freight costs, those costs must be reasonable and not excessive – it is up to you to repack the goods with adequate padding in a properly sized box for the goods and not an oversized box. Australia Post and Couriers charge per cubic measurement and not necessarily dead weight. Please contact us if you have any queries about repacking goods.

Never send an item back before contacting us first and agreeing on a remedy. We may be able to come up with an alternative solution that will save you from having to return the item.

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We take no responsibility for damages and losses that occur during shipping. That means, if something does arrive broken due to poor transit conditions, we do not take responsibility.

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Please do not damage the packaging and always send back the item in its original packaging unused, undamaged and unmarked otherwise we may charge a repacking fee.

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We do not guarantee that the products you receive will be exactly the same as those displayed in the photos on this website. Slight differences between the product and the website photos that don’t affect the functionality of the product are not grounds for a refund. Manufacturers sometimes make slight changes to products without letting us know, making it difficult for us to always have the website photos updated before the modified products go out. In addition, many of our products are handmade and variations are part of the character of the product and should not be considered a fault.

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Returns will not be accepted on International Orders.

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Cancellations

You have the right to cancel an order at any time before shipment. Any such cancellations need to be received by us via email. If the order has not been dispatched we will immediately refund you if your payment has been processed, minus a 3% surcharge if paid via credit card transaction. However, please note that we generally ship out goods the same day the order is received, in which case cancellation of your order will not be possible.

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Delivery

Normal delivery times are: Within Australia 3-7 days. It is possible to have longer delays dependent on those service providers. International postage times vary – please send an email and we will estimate delivery time for you. Please note BeWitchy does not offer ‘same day’ or “next day” delivery unless you are very local and using the Door Dash service. 

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Out Of Stock Items

Whilst we make every effort to carry ample stock of all products at all times, it is sometimes impossible to predict demand which can at times lead to items being out of stock for a short period of time. Most items are usually on order from the distributor and stocks are generally replenished regularly. In these circumstances, we will endeavour to dispatch your order within three days from the date of purchase. However, if we are out of stock of an item for longer than this and payment has been made we will generate a credit to your account or a refund can be requested.

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Occasionally, we may have items “in stock” but on processing your orders, realise there is no stock available. You may be offered a refund, a delay in that item being shipped to you. Whatever the case, we will contact you.

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YOUR RIGHTS

We are fair but we also follow the law when it comes to refunds and returns. If you are not sure what your rights are, please look them up here:

https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund

We do not refund or return on goods where you change your mind or intimate goods. There must be a legitimate reason for us to accept a return or refund re: faulty goods upon arrival.

 

PRODUCT RETURNS ADDRESS:
BeWitchy

Suite 8222
Stirling Street,
PERTH WA 6000