You must arrive on time. If you are late, you only receive the portion of the booking that remains for the same cost - not discounted, if you were to have purchased the entire reading in 1 hit.
You can not go over time, unless there is time to do so and you will be charged accordingly to going over that booking time.
WE HAVE A VERY STRICT BOOKING POLICY - All Bookings are FINAL> we do not cancel and we do not reschedule. The only option or chance for reschedules, is if Luan is unwell. There are no exceptions to these rules.
If you are genuinely unwell and your booking pertains to a reading, you can have your reading as a video, phone, live typed chat or email reading.
Under no circumstances do we allow rescheduling. If you can not make your booking or have a contagious illness, you will not receive a refund or rescheduling and a contagious illness will mean you have an obligation to not attend your service.
Any agreeance of a possible rescheduling, due to your "contagious illness" is at the discretion of the owner but comes with the following clause "We will only allow 2 rebooking attempts. If for some reason we continue to not match up (where you have also declined offers of booking times) or come to a compromise, your service booking is null and void (without refund) and you will need to purchase another booking." This is applicable to all bookings, even where the booking or purchase was a gift.
You agree to the terms and conditions, contracts, non-disclosure's when you make a booking with us. IMPORTANT CONTRACT NOTICE: All booking clients will receive an email contract, that they must sign prior to their appointment. Failure to do so, may lead to refusal of service.